Shipping Policy

Thank you for shopping with Dotoboo. We aim to provide our customers with high-quality outdoor products and a seamless delivery experience. Please take a moment to review our detailed shipping policy below.

1. Shipping Coverage

We currently ship orders within North America only, specifically to the United States and Canada.
Unfortunately, we do not offer international shipping outside these regions at this time.

2. Order Processing

All orders are processed within 1–2 business days after payment has been successfully verified.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is processed, you will receive an email confirmation with your shipping details.

3. Delivery Time

Estimated delivery time is 1–3 business days after your order has been shipped.
Shipping times may vary slightly depending on your location, weather conditions, and courier schedules.
We strive to ensure that your package reaches you as quickly and safely as possible.

4. Shipping Methods

We work with trusted logistics partners such as UPS, USPS, and FedEx to ensure reliable delivery service.
The carrier is automatically selected based on your shipping address and order size for the most efficient route.
A tracking number will be sent to your email once your package has been dispatched, allowing you to monitor your shipment in real time.

5. Shipping Fees

Shipping fees are calculated at checkout based on your location, order weight, and delivery method.
From time to time, we may offer free shipping promotions—these will be clearly displayed on our website during active campaigns.

6. Address Accuracy

Please ensure that all shipping information provided is accurate and complete.
Dotoboo is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address details.
If you notice an error after placing your order, please contact our customer service immediately at dotobooo@outlook.com.

7. Delays and Exceptions

While we do our best to meet the estimated delivery times, unexpected events such as severe weather, carrier delays, or customs inspections (for shipments to Canada) may occasionally cause delays.
We appreciate your patience and understanding in such cases.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery.
We will work directly with the carrier to investigate and resolve the issue, and if applicable, offer a replacement or refund.

9. Customs and Duties (for Canada)

For Canadian customers, please note that customs fees, import taxes, or other charges may apply depending on your local regulations.
These fees are not included in your purchase price and must be paid by the recipient upon delivery.

10. Customer Support

If you have any questions or concerns about shipping, delivery status, or logistics arrangements, please reach out to us at:
dotobooo@outlook.com
Our support team is available Monday to Friday, 9 AM – 6 PM (EST).